Frequently asked questions

Fill in the booking form or message us on WhatsApp with your pick-up, drop-off, date, time and number of passengers. We reply with a fixed price and, once you agree, a confirmation with your chauffeur's name.

Ideally 24 hours ahead for a simple transfer, and several weeks ahead for February weekends in the resorts, major trade shows or a wedding. We also accept last-minute requests subject to availability.

Yes. Let us know as soon as possible. Cancellation terms are shown on your booking confirmation.

The price is set when you book, based on the route and vehicle. It includes tolls, fuel, waiting due to flight delays and luggage assistance. It does not change with traffic or time of day.

No, we charge no night, weekend or bank holiday surcharge.

Major credit and debit cards, and monthly invoicing for corporate accounts. A digital invoice is sent after every ride.

In the arrivals hall, at the baggage hall exit, with a name board. If you travel through the French sector, he waits on the French side.

We track your flight in real time and your chauffeur adjusts to the landing time, with no waiting fee.

Yes, you receive his number before arrival and he messages you when you land.

A Mercedes-Benz fleet: E-Class, S-Class, V-Class and Sprinter VIP with 8 to 19 seats. All vehicles are black, with leather interiors and air conditioning.

Yes. Tell us how many ski bags, suitcases and pushchairs you have when booking so we choose the right vehicle.

Yes, on request when booking: baby seat, child seat or booster depending on age.